I want to acknowledge the awesome assistance I received recently from Sam Kassens, senior universal banker, and Linda Chesak, mortgage loan offer, at the Cedarburg branch. Their warmth, kindness and professionalism helped me navigate a very complex and time-consuming issue on behalf of a dear friend whose mother had passed several days prior. I am indebted to Sam and Linda for their outstanding customer service and exceptional problem-solving! I have been a loyal Summit member for more than 20 years and highly recommend this wonderful entity!