Love the food at out and out. Our kids love the ice cream too. But the service sometimes isn’t the best. Most employees are very friendly but a few are unaware of their surroundings and don’t notice people standing around waiting to pick up their online orders. They also do not help people in order. For example, I was waiting for my pick up order for over 5 minutes. During that time, someone else came in after me to place an order at the register. The woman asked “who’s next” instead of checking who was waiting first. I had to speak up after that to ask for my order which was sitting on the shelf the entire time I was waiting. Unfortunately, my food was not warm when I got it home. Simply stating what I observed. I’ll continue to visit as I enjoy the food and people are typically nice there but would suggest some additional training for the employees.
